Privacy Policy
It is the policy of Fort Bend Seniors Meals on
Wheels and Much, Much More, Inc. of Fort Bend and Waller Counties, to respect
and protect the privacy of our customers and the users of
www.fortbendseniors.org (hereinafter, the "site"). Through this
Internet Privacy Statement, we want to reassure users of the site that we will
not sell, share, or rent user information to others in a manner different than
as set forth in this Internet Privacy Statement.
Placing Donations and Purchases and Information
Collection
Fort Bend Seniors Meals on Wheels and Much, Much More collects information from
the users of the site at several different points on the site. For example, we
collect and/or request information when a user:
1) Makes a donation
2) Makes a purchase
3) Registers for services on the site
4) Participates in an online survey
5) Submits an e-mail
In order to fulfill the requests of site users in the above instances, the user
may be requested to provide contact and/or credit card information. If we have
trouble processing an order, a request, or completing a delivery, this contact
information will be used by Fort Bend Seniors Meals on Wheels and Much, Much
More, Inc. to contact the user.
Gathering and Sharing of Information, Links to
External and Co-Branded Websites
We monitor traffic patterns on the site and gather broad demographic information
for aggregate use to analyze trends and administer the site in order to improve
its layout and design and to permit site personalization and streamlining to
create the best shopping experience we can for our users. In order to perform
analysis permitting such personalization and improvement of site design and user
experience, we may employ suitable third parties with whom we share the
information necessary to accomplish these objectives. These statistics include
no personally identifying information.
Where appropriate, we share aggregated statistical information with our business
partners. These statistics include no personally identifying information.
We use a credit card processing company to bill purchasers of goods and services
from the Site, and depending upon the goods and services being ordered and where
they are being shipped, we may also use outside suppliers and/or delivery
companies to assist us in fulfilling and delivering orders. We share with them
the information necessary to enable such card processing, fulfillment, and
delivery of goods (i.e. name, address, and as appropriate, payment information).
Additionally, we partner with trusted third parties to provide site users of
Fort Bend Seniors Meals on Wheels and Much, Much, More, Inc. with approved
unique offers or services which may be of value to our users. In such instances,
we will share a user's name and address with a trusted third party to enable
them to notify the user of the unique offer or service. We will never provide
credit card information and you will always be provided with the opportunity to
unsubscribe from any such list.
We may provide personal identifying and account information in special cases
such as enforcement of our Terms of Site Use, or as required by law or legal
process to protect and defend the rights and safety of our site and its users.
This includes exchanging information with other companies for purposes of fraud
and credit risk reduction.
Our site also contains links to external Internet sites, which may be operated
by an external party and they may have privacy practices that differ from those
here at
www.fortbendseniors.org. When you click on links that take you to
such external sites, you will be subject to their privacy policies, and we
encourage you to become familiar with that party's privacy policies as these may
differ from those utilized on our site. Please note that this privacy statement
applies solely to information collected by Fort Bend Seniors Meals on Wheels and
Much, Much More, Inc. on our site and, while we strongly support the protection
of privacy on the Internet, we cannot be responsible for the privacy practices
of other websites, uses of the information collected by other websites, or the
content of other websites.
Consent
By using our Site, the user agrees to the terms and conditions set forth in this
Internet Privacy Statement and the Site Terms of Use INCLUDING ALL LIMITATIONS
OF DAMAGES PROVISIONS which are an integral part hereof and the user consents to
the collection and use of this information by Meals on Wheels, Inc. of Tarrant
County as disclosed in this Internet Privacy Statement. We may revise this
Internet Privacy Statement or the Site Terms of Use at any time by updating
these postings. By using this site you agree to be bound by any such revisions
in effect at the time of use and should therefore periodically visit this page
and the Site Terms of Use page to determine the then current policies applicable
to users of the site.
Security Information
Strong precautions are taken to protect the information of the users of our
Site. When users submit sensitive information via the Site, that Information is
protected both online and off-line.
We take credit card information security seriously and use a variety of
technical solutions to make donations and purchases safe at our site.
Furthermore, your information is encrypted and is protected utilizing the
industry standard Secure Sockets Layer (SSL) encryption software. While on a
secure page, such as our order form, the lock icon on the bottom of Web browsers
such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as
opposed to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also
protect user-information off-line. All of the information of our site's users,
including the sensitive information mentioned above, is maintained in a
restricted section in our offices. Only those of our employees who need the
information to perform a specific job (for example, our account or customer
service representatives) are granted access to personally identifiable
information. Furthermore, our employees are kept up-to-date on our security and
privacy practices.
If you have any questions about the security at our site, you can send an e-mail
to
info@fortbendseniors.org .
Cookies
You may have heard the term "cookies". Cookies are routinely used by most, if
not all, E-commerce merchants, including Fort Bend Seniors Meals on Wheels and
Much, Much More, Inc. A cookie is a piece of data stored on a user's hard drive
through the web browser program containing information about the user which
enables us to track and personalize the site to enhance your experience. For
instance, by setting a cookie on our site, we can provide you with storage of
personal preferences between visits. However, if a user rejects the cookie, they
may still use our site although we will be unable to provide our users with the
personalized experience we can offer using the cookie data. If you have any
questions about our use of cookies, please contact us at
info@fortbendseniors.org.
Surveys & Contests
From time-to-time we may request information from the users of the site via
surveys or contests. Participation in these surveys or contests is completely
voluntary, and the users of the site have a choice whether or not to disclose
this information. Information requested may include contact information (such as
your name and shipping address), and demographic information (such as zip code,
age level, etc.). We use such information to notify contest winners, award
prizes, and for analyzing the site traffic to improve the user's experience on
the site.
Children's On-line Privacy
Fort Bend Meals On Wheels and Much, Much More, Inc. recognizes the particular
importance of protecting the privacy of children. Consistent with the Children's
Online Privacy Protection Act (COPPA), we will not knowingly collect any
personally identifiable information from children under the age of 13. When a
user makes a donation or purchase on
www.fortbendseniors.org, the user is representing to us that they
are an adult. If a child has provided
www.fortbendseniors.org with personally identifiable
information, we ask that a parent or guardian call (281) 633-2162 and we will
delete the information pertaining to the child from our records.
Special Offers, Account Updates and Opting Out
Fort Bend Seniors Meals on Wheels and Much, Much More, Inc. occasionally sends
our customers and the users of the site announcements and updates, which contain
important information about the site and service offerings which we believe to
be of value to our customers and users. In order to do this, we may enhance or
merge the information we collect on the site with data from third parties for
purposes of marketing products or services to our customers and users.
We may communicate with the users of the site via e-mail, telephone, mail, or
fax in order to provide requested services, content, product information,
notification of special offers, or in regard to customer service issues relating
to an account. The users of the site are always given the opportunity to
'opt-out' of having their online information used for purposes not directly
related to the site at the point at which we ask for the information or when
they receive an online requested promotional communication.
For example, our e-mail messages have an "unsubscribe" feature for users of the
Site that don't want to be notified about special offers in the future. Users
can simply "Reply" back to the e-mail message and type "unsubscribe" in the
subject field. Upon receipt of the reply, we will remove that e-mail address
from our e-mail list. If a user has more than one e-mail address, he or she
should include the other addresses as well to ensure proper updating of their
account information.
Users of the site can always update the personally identifying information that
they have provided to Fort Bend Seniors Meals on Wheels and Much, Much More, Inc
simply by e-mailing us at
info@fortbendseniors.org.